Technical support · After-sales service
Technical support and service
An instrument's value is measured by how accurately and reliably it runs in your laboratory every day. From installation and maintenance to troubleshooting and user training, we support the instruments we provide together with Diacore Group's after-sales service team.
After-sales service
A product proves its value after the sale.
In a laboratory, instrument downtime means delayed results and repeated tests. That is why we treat after-sales service as an integral part of the product, aiming to protect performance, result quality and service continuity throughout the instrument's life.
We select, install, train and service
One point of contact for laboratory managers and purchasing teams.
- 01
Selected portfolio
Selected diagnostic products in specialized test areas.
Request product information → - 02
Exclusive distribution and representation
Distribution and representation of the brands we represent in Türkiye.
Manufacturer inquiry → - 03
Application support and training
Application support after installation and training for your laboratory team.
Request training → - 04
Technical service
Service requests with the instrument model and serial number; our team gets back to you directly.
Create a service request →
Our services
Throughout the instrument's life
We install the instrument to fit your laboratory's workflow and verify its performance before routine use. The right start means reliable results from day one and a smoother service life.
Planned maintenance in line with the manufacturer's schedule protects the instrument's performance and helps prevent unexpected downtime. Regular maintenance directly affects result quality and instrument life.
We log every fault report, assess it remotely first and intervene on site when needed. Our aim is to bring your laboratory's testing back to normal as quickly as possible.
We train your users on the instrument and method, and continue application support when new staff join or methods change. A well-trained team gets the most out of every instrument.
Service request form
Send your request with the instrument model and serial number, and our team will contact you directly.
For urgent cases, please call our offices.
- ISTANBUL
- +90 212 213 07 37
- ANKARA
- +90 850 522 84 93
- ADANA
- +90 850 522 84 93